Warranty policy deliveries and returns

Monday Coffee warranties the product to be free from defects in materials for a period of 12 Months from original date of purchase as printed in the invoice when used for its intended environment.

THE FOLLOWING IS NOT COVERED UNDER WARRANTY

Periodic maintenance (cleaning & descaling) and repair and replacement of parts due to normal wear and tear.
Any modification or changes to upgrade the product from its normal purpose as described in the instruction Manual.
The fading or discolouring of panels and chrome accented accessories caused by exposure to caustic elements, dishwasher, abrasive cloths etc.
Damage resulting from:
a. Misuse, abuse or vandalism including but not limited to failure to use the product for its normal purpose or in accordance with JURA’s instructions on proper use and maintenance
b. Failure to use the Claris filter in accordance with JURA’s instructions
c. Use of descaling or cleaning tablets other than JURA branded products
d. The presence of insects or vermin. Pest infection
e. Foreign agents
f. The use of product that are not designed for these machines
g. Repairs performed by non-authorized Service centres or the customer him-self
h. Negligence, accidental or otherwise
i. Accidents, lightning, power or voltage surges, water, fire, improper ventilation or any cause beyond the control of JURA or Monday Coffee.

Returning goods

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

The provision of goods and services by Monday Coffee is subject to availability. In cases of unavailability, Monday Coffee will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mondaycoffee.co.za

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Please contact Monday Coffee via e-mail at info@mondaycoffee.co.za or on our whatsapp hotline on 082 604 1863 prior to sending any Products to Monday Coffee for return. This will ensure that your Order is accepted for return without any unnecessary complications.

Returned Products will only be accepted when they are returned unused, in their original packaging and within 7 days of receipt. Monday Coffee will not accept any item for return unless the original delivery slip has been returned with the Product.

Monday Coffee will only accept returns of hygiene and care items (including cleaning tablets, CLARIS filter cartridges and descaling tablets) when they are returned unopened and in their original packaging.

For a description of how to return items, please consult your customer account or follow the link in your customer orders confirmation.

Once your return has been received and accepted by Monday Coffee, the purchase price will be reimbursed to you, to the account used for payment of the Order. Please allow up to 7 days for your refund to be processed. There may be a further delay in your receipt of the refund will depend on the period of time it takes your financial institution to finalise the refund.

You must return any Products to Monday Coffee at your own cost. The date of the post mark or on which the logistics firm confirmed receipt is binding for returns.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Damaged Goods
If your goods arrive damaged, missing any parts or accessories, or inoperable, please notify us immediately in order to resolve the issue. We will require the following information to assess where in the delivery process the damage may have occurred.

Photograph of the outer box;
Photograph of the inside of the box, including the inner packaging; and
Photograph of the damaged item.

Delivery Conditions:

Monday Coffee only supplies to addresses located within South Africa.

Delivery not received

If you do not receive your parcel within five working days of the automatic e-mail shipping confirmation, please contact our customer support during business hours using the contact details below.

Hotline for online store: 082 604 1863

Types of delivery

Standard delivery
With standard delivery, subject to availability and receipt of payment, Products are normally supplied to the specified address within 2-4 working days of your order being received. This is dependent on Main City centres and locations as well as the availability of the specific item at the time of order.

Whilst Monday Coffee uses its best endeavors to deliver an Order within the time periods specified above, Monday Coffee will not be liable to you in any way for any delayed delivery.

Please confirm availability of an item before placing your order if the delivery is urgent.